Legal Notice and Privacy Policy


In compliance with the General Data Protection Regulation 679/2016 onwards (GDPR), the Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights, as well as the Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce (hereinafter LSSI), we inform you that the Responsible for the personal data processed on the Website is HOSPITAL POLICLÍNICO LA PALOMA, S.A. (hereinafter the “Hospital”), with its registered office at C/ Maestro Valle, 20, 35005, Las Palmas de G.C., Las Palmas.

The Hospital has appointed a Data Protection Officer: Lilliam Valenzuela – UMBRA ABOGADOS. Any queries about your privacy can be sent to the email:

We inform you that this Website uses a technology called “Cookies” in order to facilitate the navigation of Users, show them information of interest whenever they access our website, and improve the quality of our services. The User can find in our Cookie Policy information about the type of Cookies we use, the purposes for which they are used, and the options available to control or delete them.


A Cookie is a file that is downloaded to your computer (computer or mobile device) that, among other things, aims to store, update, and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, can be used to recognize the user and improve the service offered.

The information collected through Cookies may include the date and time of visits to the Website, the pages visited, the time spent on our website, and the actions taken, as well as the sites visited just before and after the visit. By using these devices, the Web server is allowed to remember some data concerning the user, such as their preferences for the display of the pages of that server, name and password, products that interest them the most, etc.


Cookies that require informed consent from the user are analytics cookies and advertising and affiliation cookies, except for those of a technical nature and those necessary for the functioning of the website or the provision of services expressly requested by the user.


Technical cookies: These allow the user to navigate through a website, platform, or application and use the different options or services that exist on it, such as controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the process of purchasing an order, making the request for registration or participation in an event, using security elements during navigation, storing content for the broadcasting of videos or sound, or sharing content through social networks.

Personalization cookies: These allow the user to access the service with some general characteristics predefined based on a series of criteria in the user’s terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from where access to the service, etc.

Analysis cookies: These are those that, whether treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the offered service. To do this, we analyze your navigation on our website in order to improve the offer of products or services we offer.

Advertising cookies: These are those that, whether treated by us or by third parties, allow us to manage in the most efficient way possible the offer of the advertising spaces on the website, adapting the content of the advertisement to the content of the requested service or to the use made of our website. For this, we can analyze your browsing habits on the Internet and we can show you advertising related to your browsing profile.

Behavioral advertising cookies: These allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the editor has included in a webpage, application, or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows developing a specific profile to display advertising based on it.

Third-party cookies: The Web may use third-party services that collect information for statistical purposes, the use of the Site by the user, and for the provision of other services related to the activity of the Website and other Internet services.


List the names of the cookies, type, owner, function, and expiration, for example:

  • PHPSESSID: technical and strictly necessary cookie that contains the session identifier. It is deleted when closing the browser.
  • _lang: technical and strictly necessary cookie that contains the language of the session. It is deleted when closing the browser.
  • ac_cookies: technical and strictly necessary cookie that contains the value of whether the installation of cookies has been accepted. It expires 1 year from the last update.
  • _ga: Google Analytics cookie that enables the function of controlling unique visits. The first time a user enters the website through a browser, this cookie will be installed. When this user re-enters the website with the same browser, the cookie will consider it to be the same user. Only in the case that the user changes the browser, will it be considered another user. It expires 2 years from the last update.
  • _gat: This cookie is associated with Google Analytics Universal. It is used to throttle the request rate – limiting the collection of data on high-traffic sites. It expires after 10 minutes.
  • _utma: Google Analytics cookie that records the date of the first and last time the user visited the website. It expires 2 years from the last update.
  • _utmb: Google Analytics cookie that records the time of arrival at the website. It expires 30 minutes from the last update.
  • _utmc: Google Analytics cookie used for interoperability with the urchin.js tracking code. It is deleted when closing the browser.
  • _utmt: Google Analytics cookie. This cookie is used to process the type of request made by the user. It expires at the end of the session.
  • _utmv: Google Analytics cookie. This cookie is used for demographic data segmentation. It expires at the end of the session.
  • _utmz: Google Analytics cookie that stores the source of traffic or a campaign to explain how the user arrived at the website. It expires 6 months from the last update.


  1. Select the Tools icon
  2. Click on Settings
  3. Click on Show Advanced Options.
  4. In the “Privacy” section click on Content settings. • Delete cookies:

Click on All cookies and site data… • Do not allow cookies to be stored.

  1. Click on Clear browsing data (empty the Cache).
  2. Close and restart the browser.

For more information about Chrome click here:

Internet Explorer. Version 11

  1. Select Tools | Internet Options.
  2. Click on the General tab.
  3. In the “Browsing history” section, click on Delete browsing history on exit.
  4. Select Delete files.
  5. Select Delete cookies.
  6. Click on Delete.
  7. Click on OK.
  8. Close and restart the browser.

For more information about Internet Explorer click here:

Firefox. Version 18

  1. Select Firefox | History | Clear Recent History.
  2. Next to “Details”, click on the down arrow.
  3. Select the following checkboxes: Cookies, Cache, Active Logins
  4. Using the “Time range to clear” drop-down menu, select Everything.
  5. Click on Clear Now.
  6. Close and restart the browser. You can accept or reject cookies individually in Firefox’s Preferences, in the History section available in Tools > Options > Privacy. For more information about Mozilla Firefox click here:

 Safari Version 5.1

  1. Select the Safari / Edit icon | Restore Safari.
  2. Select the following checkboxes: Clear History, Remove all website data
  3. Click on Reset.
  4. Close and restart the browser. For more information about Safari click here:


Options – Advanced – Cookies. The cookie options control how Opera handles them and therefore their acceptance or rejection.

For more information about Opera click here:

Other browsers: Check the documentation of the browser you have installed.


When the User accesses our website and before starting navigation, they are warned about the use of Cookies so they can give their consent regarding our Cookie Policy by accepting or rejecting in the informational window. You can also configure them.

However, keep in mind that, in many cases, deleting or disabling Cookies could affect the functionality of our website and limit your access to certain areas or services offered through it.

Este apartado se incluye a modo de ejemplo y deberá ser adaptado a la web por un experto técnico, indicándoselas las cookies utilizadas, su finalidad y plazo de conservación.

Este apartado es orientativo por lo que debería ser revisado por un experto técnico y mantenerse actualizado.